Here at Open Prepaid Funerals Limited, we are a Registered Provider with the Funeral Planning Authority. Learn more about what this means, and why you should choose an FPA registered provider.
What is the FPA?
The Funeral Planning Authority (FPA) is an organisation set up by the industry to regulate providers in the UK pre-paid funeral plan industry. Their primary aim is to ensure providers that are registered with the FPA are operating in a manner that will result in customers receiving the funeral they have paid for when it is needed.
They do this by checking that all registered providers abide by a set of FPA Rules and a Code of Practice, which exceed the statutory requirements.
They also help customers who have a complaint about a plan or a provider by attempting to resolve matters with the provider. If resolution is not possible they will provide access to their independent dispute resolution process.
Why choose an FPA funeral
By choosing an FPA registered provider who will adhere to these rules and codes of practice, you can rest assured knowing that your funeral is in safe hands. This means that you will receive the funeral that you have paid for and organised when the time comes, and if any complaints were to be made, these would be resolved with the FPA.
The FPA is not a trade or membership body that we can just pay a fee to join. We chose to apply for registration, and then the onus was on us to show the FPA that we operate to the higher standards demanded by their Rules and Code of Practice. This is then tested on an annual basis when we apply for re-registration which is considered by the FPA Compliance Committee.
For more information about our funeral planning authority status, or how to pre-plan an FPA funeral, get in touch with our expert team here at Open Prepaid Funerals