FAQs Funeral Plans | Open Prepaid Funeral Plans

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FAQs

What if I want a burial?

As costs and arrangements can vary dramatically throughout the UK it is essential that you discuss these issues with us directly or with your local independent funeral director once your plan has been completed. Feel free to call us for more information and to discuss your needs. This element is dealt with during the creation of your plan online.

What happens if I die while on holiday or away from home?

Your funeral director will arrange collection from anywhere in the UK, although a fee may apply. If you die abroad then repatriation costs will be incurred. Please check that your normal travel insurance policy covers this.

How can I pay for my funeral plan?

There are a number of ways. You can pay securely online through this website, you can pay by cheque or bank transfer or you can pay over a number of months, interest free over 12 months or up to 10 years (with charges that add to your plan value not to our bottom line)* by direct debit. Feel free to contact us directly by email or phone to discuss payment if you wish to.

What if I die before I have paid in full?

The plan will continue as you have requested and your estate or relatives will pay the balance.

Is my money safe?

Absolutely, your payment is made into the Open Prepaid Funerals Trust Fund where it is managed by a board of trustees. The trust fund is a separate entity and independent from Open Prepaid Funerals Limited.

Can I choose my Funeral Director?

We normally nominate a funeral director for you when you take your plan out but if you have a preference please let us know and we'll speak to them on your behalf.

Do I have to add disbursements?

No you don’t but we do recommend it. If you do choose to add a contribution towards disbursements, currently set at £1,100.00, they may be covered at the time of need. Unfortunately, because disbursement costs are not set by funeral directors the rate at which these costs increase are not in the control of the funeral director.

Can I personalise my plan?

The Open Plan is designed to be as personal to you as you wish; choose one of the standard plans and personalise that with your own preferences including readings, songs, hymns, flowers, donations to charity etc.

Is the company independently owned?

Open Prepaid Funerals Limited is a privately owned UK based company and has been successfully operating since 2003.

What happens if I move?

If you move we will endeavour to place you plan with a newly nominated funeral director local to your new residence. We would keep you involved in this move should you wish to be involved.

If I propose a Funeral Director are they guaranteed to accept my plan?

We have a very high rate of plan acceptance because we are able to show funeral directors why Open is such a good choice for them. However, if your preferred funeral director doesn't want to accept your Open plan we'll propose an alternative funeral director to you. If you're not happy with our proposal we'll give you a full refund of any payment you have made towards your plan.

* A charge is made for instalment payments between 12 and 120 months which is equivalent to an APR of 4.9% however all of these additional charges are applied to the value of your plan and is not a way for us to make profit.

Ask us a question about funeral plans

Are you still unsure about something? If so, you can ask us a question using the form below.

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